| Title |
Commercial Account Executive |
| Description |
The Commercial Sales Executive is responsible for promoting and selling ADT services and technology within an assigned territory, leveraging relationships, closing new business for ADT and ensuring customer retention. This person is the ADT “brand steward”, charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security provider. The Commercial Account Executive is responsible for securing profitable sales and upgrades to new, existing and discontinued ADT Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups. This rep will also have a commanding knowledge of our product line, as well as that of our services.
Duties and Responsibilities:
1. Adhere to current ADT policies, procedures, products, programs and services.
2. Create new market share by selling ADT products and services to new local commercial customers.
3. Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customers’ expectations.
4. Renew existing customer agreements.
5. Responsible for resale opportunities within an assigned territory
6. Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
7. Utilize approved marketing materials to include the Commercial Model Sales Call process to present sales presentation and proposal to prospects, assuring the customer understands our value proposition, positive features, benefits and advantages of our products and services over those of the competition. This includes the use of the ADT “We Care” form in all customer appointments.
8. Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
9. Follow up with prospects.
10. Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.
11. Obtain referrals and work with Centers of Influence.
12. Process work order and complete all paperwork in accordance with approved and standardized procedures.
13. Conduct post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.
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