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Requisition Number 09-1039
Title Residential/Special Services Sales Representative
City Charlotte
State NC
Function Sales- Residential
Description ADT Security Services, Inc is currently seeking bright and assertive Residential Special Services Sales Professionals in your area.
With annual revenues of $4 billion, ADT employs 20,800 associates at more than 150 sales and service offices.
Working at ADT Security Services means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential.
To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support, state-of-the-art human resource programs, and a sophisticated technology infrastructure.
Duties and Responsibilities of Residential Special Services Sales Representative:
The ADT Residential Special Services Sales Representative (SSR) will primarily sell, and/or deliver specialized products (other than traditional burglar and fire alarm) and services from primarily sales generated referrals and some company provided lead activity. The Special Services Sales Representative is responsible for customer care throughout the entire ADT sales experience, from initial appointment through delivery or placement of product.
1. Maximize customer satisfaction, retention and referral sources by initiating post equipment placement follow-ups.
2. Sell products within assigned territory, maintaining assigned sales quota and following established guidelines
3. Identify prospects utilizing creative lead generating techniques
4. Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition
5. Adhere to current ADT policies, procedures, products, programs and services
6. Facilitate paperwork and collect fees from customer.
7. Process work order and complete all paperwork in accordance with approved and standardized procedures
8. Post installation follow-up by contacting customer ensuring commitments were met and generating referrals
9. Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service
Requirements Education:
• College degree or equivalent required

Experience:
• 2 years of experience in sales, sales management or eldercare

Skills:
• Excellent interpersonal skills
• Must possess strong communication, negotiating, and time management skills
• Flexible Style; perseverance; action oriented; interpersonal savvy
• Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach); customer focused

Other:

• Valid drivers license with clean driving record
• Ability to work a full time schedule
• Available for local travel, nights and weekends to accommodate the customers’ agenda
• Ambitious results oriented individual with entrepreneurial drive
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If you need assistance, please contact greatcareers@adt.com.
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